Returns on Physical Goods
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Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Data for example is something electronically stored and we have no way of knowing whether you have kept the data for your further use.
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Additional non-returnable items:
Seminars: Depending on the Seminar and its Speaker we generally offer a full Money Back Guarantee for those who attend the Seminar up to the first morning tea break and decide it is not for you. If you feel it is not for you simply see the Event Organiser at morning tea and give back all of your materials and we will give you a full refund – no questions asked. But you must attend. No shows will not receive a refund but will be entitled to the materials and all rights and privileges of attendees plus the Videos of this or of an equivalent event if available.
Webinars: No shows will not receive a refund but will be entitled to the materials and all rights and privileges of attendees plus the Videos of this or an equivalent event if available. No refund is available if you do not like it
Downloadable software products: Refunds on software depend on the software creator. Gann Trader has a 30 Day Money Guarantee. Trade Navigator has a 30 day Money Back Guarantee. WaveTrader has no money back guarantee. Elwave has a 30 Day Money Back Guarantee
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To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales @ adest.com.au.
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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@adest.com.au and send your item to:
Suite 1
421 Old South Head Rd
North Bondi NSW 2026.
Australia
and here Shipping
To return your product, you should mail your product to: Suite 1 421 Old South Head Rd North Bondi NSW Australia 2026.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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Shipping
To return your product, you should mail your product to: Suite 1 421 Old South Head Rd North Bondi NSW Australia 2026.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.